Complaints & Compliments
Your feedback is important to us. Whether you have a complaint or a compliment, we want to hear from you.
Complaints: If something didn’t meet your expectations or you encountered an issue, please let us know. We are committed to resolving any problems and improving our services.
Compliments: If you had a positive experience or want to recognize someone for outstanding service, we’d love to hear about it. Your compliments help us know what we’re doing right and motivate our team.
How to Share Your Feedback: You can share your complaints or compliments in a few ways:
\#1 – Complete a Feedback Form or Complaint Form and return this to us at contact@bettertogether.net.au. if you would like to place an anonymous complaint please post it to PO Box 919 Caboolture or when completing the online form – dont provide your name.
#2 – You can Contact Us via our online contact form below share your thoughts.
Thank you for helping us improve and for recognising our efforts!
Any NDIS recipient if you should at any time feel the need you can report issues to:
- Call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service: ask for 1800 035 544.
- NDIS Contact Centre hours are: open Monday to Friday 7:30am – 3:30pm in Western Australia 9am – 5pm in all other states and territories closed on public holidays in your state or territory.
Contact the NDIS Commission online to Report an issue if:
you communicate in writing.
you can’t call during Contact Centre opening hours
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Ready to talk?
Call (07) 5499 2230 or send us a message and we will get back to you.